Shipping Profiles
Group products by how they ship using profiles, weight limits, and processing times.
A shipping profile groups products that ship the same way. Each profile has its own rules, weight limits, and processing time. Most stores only need the default profile.
Why profiles exist
Not all products ship the same. A lightweight candle and an oversized mirror need different shipping options and prices. Profiles let you separate them so each group gets the right rates.
Default profile
Every store starts with a Default profile. Any product without an assigned profile falls into this one. You can rename it, add rules to it, and adjust its settings, but you cannot delete it.
Creating a profile
Go to Shipping > Profiles and click New profile. Give it a name that describes the product group (e.g. "Oversized items", "Fragile goods").
Profile settings
| Setting | What it does |
|---|---|
| Name | Shown in the admin only, not to customers |
| Max parcel weight | Upper weight limit for a single parcel |
| Max dimensions | Length, width, height limits in mm |
| Bundling rule | How items combine in parcels |
| Processing time | Days to prepare the order before dispatch |
| Dispatch cutoff | Orders after this time count as next-day |
Bundling rules
| Rule | Behaviour |
|---|---|
| Standard | Can be packed with other items |
| Ships alone | Always ships in its own parcel |
| Restricted | Only ships with items from the same profile |
| Oversized | Requires special handling, always ships alone |
Assigning products
There are two ways to assign products to a profile:
Manual assignment
Open the profile and add products by hand. Good for small catalogs or one-off items.
Automatic assignment
Set conditions like product type, tags, or weight range. Products that match are assigned automatically. When you add new products that meet the conditions, they join the profile without extra work.
Processing time and dispatch
Each profile has a processing time in business days. This tells customers when to expect dispatch. Combined with the dispatch cutoff time, the system calculates estimated delivery dates at checkout.
For example, with 2 processing days and a 2pm cutoff:
- An order at 1pm Monday dispatches Wednesday
- An order at 3pm Monday dispatches Thursday
How profiles affect checkout
At checkout, the system groups cart items by profile. Each profile's rules run independently. The final shipping price is the sum across all profiles. A shipping method only appears if every profile in the cart supports it.
This means if a customer mixes "Standard" and "Oversized" products, they see only the methods that work for both.